Privacy Policy
Intellix (“we,” “our,” or “us”) is committed to protecting your privacy & ensuring transparency in how we collect, use & safeguard your information. This Privacy Policy explains how we handle personal data when you visit our website or engage with our services.
1. Introduction
This Privacy Policy explains how the provider of this application (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use our mobile application, web application, and related services (collectively, the “Services”).
[App Name] provides an AI-powered Operational Excellence coaching platform used by frontline operators, supervisors, and managers within client organizations (“Client” or “Employer”). If you are using the Services as an employee or contractor of a Client organization, please also refer to your employer’s internal policies, as your Employer may have additional rights to access certain data described in this Policy.
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Services.
2. Information We Collect
2.1 Information You Provide Directly
Account information: name, email address, phone number, employee ID, job title, and profile photo.
Onboarding information: role, industry, work area (plant, line, shift), experience level, and stated goals.
Task and performance content: photos, notes, and completion records submitted as proof of task completion.
Communications: messages, questions, and feedback exchanged with the AI coach or submitted through in-app forms (e.g. “Let’s Improve” idea submissions).
Preferences: language, coaching style, notification settings, and accessibility preferences.
2.2 Information Collected Automatically
Device information: device type, operating system, unique device identifiers, and mobile network information.
Usage data: features used, pages viewed, time spent in-app, session frequency, and interaction patterns (e.g. streaks, lesson completion).
Log data: IP address, access times, app crashes, and diagnostic data.
Approximate location: general location data may be collected if required for shift or site verification, where enabled by your Employer.
2.3 Information from Your Employer
Your Employer may provide us with information such as your name, employee ID, plant/line assignment, shift schedule, and supervisory relationships to configure your account and personalize coaching content.
Performance, safety, and quality metrics may be shared with or generated for your Employer as part of the core Service functionality.
2.4 Information We Do Not Intentionally Collect
[App Name] does not knowingly collect sensitive categories of data such as government identification numbers, financial account details, or health information unless explicitly required for a specific safety-related feature and disclosed to you separately.
The Services are intended for use by working adults (18 years or older). We do not knowingly collect personal information from individuals under the age of 18.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, maintain, and improve the Services, including the AI coaching experience.
To personalize lessons, recommendations, and coaching tone based on your role, experience, and stated preferences.
To track task completion, training progress, and performance metrics for you and, where applicable, your Employer.
To send notifications related to tasks, lessons, performance, achievements, and account activity.
To analyze usage trends and improve the relevance and accuracy of AI coaching responses.
To detect, investigate, and prevent fraudulent, unauthorized, or unsafe use of the Services.
To comply with legal obligations and enforce our Terms and Conditions.
4. How AI Coaching Uses Your Data
The [App Name] AI coach is trained on a combination of Operational Excellence reference materials, your Employer’s methodology and standard operating procedures, and your in-app interactions. Specifically:
Your questions, task history, and performance data may be used to generate personalized coaching responses and recommendations in real time.
Conversations with the AI coach may be reviewed in de-identified or aggregated form to improve coaching quality and safety accuracy.
The AI coach does not make final operational, safety, or employment decisions. All coaching output is intended to support — not replace — your judgment, your Employer’s policies, and applicable safety procedures.
Where permitted by your Employer’s configuration, certain coach conversations flagged as safety-critical (e.g. lockout/tagout concerns) may be visible to designated supervisors for safety oversight purposes.
5. Sharing of Information
We do not sell your personal information. We may share information in the following circumstances:
5.1 With Your Employer
Because [App Name] operates as a workplace coaching tool, certain information — including task completion, performance metrics, safety scores, and badge achievements — is visible to your Employer’s designated administrators, supervisors, or managers as part of the core Service.
5.2 With Service Providers
We share information with trusted third-party vendors who perform services on our behalf, including cloud hosting, analytics, customer support, and AI model providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.3 For Legal Reasons
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of [App Name], our users, or the public.
5.4 Business Transfers
If [App Name] is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any material change in ownership or use of your personal information.
6. Data Retention
We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Policy, or as required by your Employer’s contractual agreement with [App Name].
Performance and training history may be retained for the duration of your employment with the Client organization, plus a reasonable period thereafter for record-keeping and compliance purposes.
You or your Employer may request deletion of personal data, subject to legal, contractual, and operational retention requirements.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: request a copy of the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information, subject to legal and contractual limitations.
Portability: request a copy of your data in a structured, machine-readable format.
Restriction or objection: request that we limit or stop certain processing activities.
Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us using the information in Section 13. If you are an employee of a Client organization, certain requests (such as deletion of performance records) may also require coordination with your Employer.
8. International Data Transfers
[App Name] operates across multiple regions, including the United States and the European Economic Area (EEA). Where personal information is transferred across borders, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) or equivalent mechanisms recognized under GDPR, to ensure an adequate level of protection.
9. GDPR — Additional Information for EU/UK Users
If you are located in the European Economic Area or the United Kingdom, the following additional terms apply:
Legal basis for processing: we process personal data on the basis of contractual necessity (to provide the Services), legitimate interest (to improve and secure the Services), and, where applicable, consent.
Data Controller: your Employer is typically the Data Controller for employment-related data, while [App Name] acts as a Data Processor providing the Services on the Employer’s behalf, as set out in our Data Processing Agreement with the Client organization.
Right to lodge a complaint: you have the right to lodge a complaint with your local data protection authority.
10. CCPA/CPRA — Additional Information for California Residents
If you are a California resident, you have the right to: know what personal information is collected; know whether personal information is sold or shared (we do not sell personal information); request deletion of personal information; and not be discriminated against for exercising these rights. To make a request, contact us using the details in Section 13.
11. Data Security
We implement industry-standard technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through the Services or by other appropriate means, and we will update the “Last Updated” date at the top of this Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [Insert Privacy Contact Email]
Mailing Address: [Insert Company Legal Address]
Data Protection Officer (if applicable): [Insert DPO Contact, if required under GDPR]
This document is a template for legal review and does not constitute legal advice. [App Name] and its designers recommend engaging qualified legal counsel licensed in the relevant jurisdiction(s) before publishing this Policy.